Banglalink Job Circular

Job Circular Banglalink

Recently Banglalink published a Job Circular. Bangladesh Citizen can be applied to this Job Circular. So if you built your career Banglalink can apply for this job. We will be given this Jobs all updated information here. Recently Dhaka, Chittagong, Mymensingh, Rangpur, Sylhet,Rajshahi, Khulna and Barishal  Devision All Department Job Circular publish.

You know published all jobs circular. As a result, Banglalink Circular published now. Those Who wants to join this requirement can be applied by this circular. We also will be published all information of this job. We also will be published Banglalink Job and more Got and non-govt job circular in Bangladesh

Published on: 12 April, 2021

Application Deadline: April 24, 2021

Vacancy: N/A

Customer Experience & Service Director

Job Description:

  • Oversee improvement processes for the performance of all customer care units to achieve customer service excellence
  • Develop strategies to increase customer satisfaction index and lead development of Cost Optimization strategies in customer care operation through automation and innovative solutions
  • Prepare strategies to meet & exceed customer expectation through quickest turn-around time throughout the country by increasing Customer Service touch points
  • Increase customer retention, minimize the churn and supervise various BTL & ATL activities for retention based on Business Intelligence analysis
  • Review comprehensive data analysis to predict and advice upon action against possible churn or bad debts
  • Implement quality customer service to ensure maximum customer satisfaction and establish Banglalink as a customer focused company
  • Ensure the team is equipped with the requisite knowledge by identifying training requirements to develop team members
  • Continuous demonstration of leadership in order to build and retain a proficient, motivated, knowledgeable and highly effective team

Academic Qualification:

  • Masters’ degree preferably MBA from any UGC approved university

Required Experience

  • 12-14 years of experience, with 6-7 years of relevant experience of customer care in the Telecom Industry will be an added advantage

Required Knowledge & Skills

  • Good understanding of financial management
  • Comprehensive knowledge of customer management practices
  • In-depth understanding of market dynamics and competitive environment
  • Basic understanding of Consumer Credit
  • In-depth understanding of Customer Behavior, Strong knowledge of Collection Processes, Sound know-how of Churn Practices
  • Thorough understanding of BTRC regulations
  • Sound knowledge of Credit Risk Management
  • Basic knowledge of telecom technologies, network devices and CRM solutions that are directly linked with customer service operations

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Company Information


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