[highlight color=”blue”]Post Name: Head of Security & Safety[/highlight]

Published on: 14 March, 2022

Application Deadline: 31 Mar 2022

Vacancy: N/A

Description

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Track departmental safety record and document medically treated and non-treated injuries.
• Oversee and guides the efforts of the Accident Prevention Committee.
• Oversee and guides the efforts of the Fire and Safety Committee.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
• Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
• Monitor staff activity and coach subordinate performance.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Monitor and follows proper key control guidelines in loss prevention and in the property.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintain a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
• Be available 24 hours a day for genuine emergencies within the property.
• All other duties as directed by the Higher Management.