USAID’s Advancing Universal Health Coverage (AUHC) Project-Surjer Hasi

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Published on: 31 Jan, 2021

Application Deadline: February 14, 2021

Vacancy: N/A

Quality Capacity Building Manager: Scope of Work

Background.
The Advancing Universal Health Coverage (AUHC) Activity is USAID-funded health initiative to assist the goals of the Government of Bangladesh to significantly expand access to safe, affordable, and quality health services, while increasing financial protection for the poor.

Specific project objectives are:

  1. Develop and implement a program to transform the Smiling Sun Network into a centrally managed, sustainable private social enterprise
  2. Adopt proven innovative approaches to create new strategies to expand access to and
    uptake of essential service packages
  3. Develop and implement sustainable financial systems to facilitate expanded coverage and
    ensure equitable access to health services
  4. Improve the quality of care
  5. Improve program strategies drawn from lessons learned (crosscutting)
  • Purpose. The Quality Capacity Building Manager will be a member of the service delivery and quality team. He/She will be responsible for developing capacity of (Surjer Hashi Network) SHN’s service delivery team for implementation of QA/QI approach and processes in SHN clinics. The QCBM will report to the Team Lead of Service Improvement, Innovation & Expansion.

Principal Duties and Responsibilities.

  • Provide technical support to the SHN’s Service Delivery Specialist (SDS) to establish quality assurance/quality improvement (QA/QI) systems at all the SHN clinics
  • Build capacity of the SHN SDSs and other technical staff to implement the QI/QA system
  • Monitor implementation of the QA/QI systems and ensure clinics adhere to quality standards and practices.
  • Lead and conduct routine quality improvement sessions to address issues related to quality of care and services.
  • Analyze QA/QI data frequently and ensure data is used for decision making.
  • Identify best practices in QA/QI, and lead learning sessions for network wide dissemination and adoption.
  • Lead and build capacity of SHN Chief of Clinical Services in conducting quality audits and the investigating serious adverse events.
  • Develop or update existing quality assessment tools, clinical service technical guidelines, service protocols, practice and job aide and other QA/QI resources.
  • Work closely with the AUHC’s MIS (management information system) team to roll-out QIS (quality improvement system) and EMR (electronic medical record) system in SHN clinics.
  • Participate in work planning and report writing and other donor related deliverables.
  • Represent AUHC at regional and national QA/QI meetings
  • Engage and collaborate with Government (DGHS, NTP, IPHN, MNCAH), quality secretariat at DGHS and other stakeholders in the area of QA/QI.
  • Any other activities assigned by Team Lead of Service Improvement, Innovation & Expansion.

Qualifications and Experience.

  • MD, MPH with 10+ years professional experience in the health sector in Bangladesh.
  • Extensive experience in service delivery in RMNCH (reproductive maternal neonatal and child health) and FP (family planning)
  • Knowledge and application of QI models and QA approaches and methodologies.
  • Demonstrated experience in capacity building, knowledge management, data analysis and data use for decision making.
  • Excellent communication skills, the ability to coordinate across teams, flexibility, and ability to multitask.
  • Proficiency in Microsoft Office.
  • Bilingual in English and Bangla.
  • Good analytical ability and writing skills.
  • Ability to travel to project sites.

Reporting.
The Quality Capacity Building Manager reports to and is directly supervised by the Team Lead, Service improvement, innovation and expansion.

Location of Assignment.
The location of this assignment is Dhaka, Bangladesh with intermittent travel to the SHN clinics.

Application Instructions:
Please submit your CV to: bangladeshauhc@gmail.com by February 14, 2021. Please make the subject of your email: “Quality Capacity Building Manager”. Candidates will be reviewed on a rolling basis until the positions are filled; early submission encouraged. No telephone inquiries please. Finalists will be contacted.

Background

The Advancing Universal Health Coverage (AUHC) Activity is USAID-funded health initiative to assist the goals of the Government of Bangladesh to significantly expand access to safe, affordable and quality health services, while increasing financial protection for the poor. Specific project objectives are:

  1. Develop and implement a program to transform the Smiling Sun Network into a centrally managed, sustainable private social enterprise
  2. Adopt proven innovative approaches to create new strategies to expand access to and uptake of essential service packages
  3. Develop and implement sustainable financial systems to facilitate expanded coverage and ensure equitable access to health services
  4. Improve the quality of care
  5. Improve program strategies drawn from lessons learned (crosscutting)

General Summary

For the next 18 months, AUHC with be working with the Surjer Hashi Network (SHN) to attain efficiencies within the network. This effort will focus on a subset of approximately 223 clinics. The Program and Network Analyst’s role is aimed at providing support to the AUHC technical teams to help manage, analyze and where required document and write up data related to efficiency interventions. Two priority activities in this regard are a network optimization exercise that will examine the clinic’s capacity to conform to the SHN clinic typology. The other intervention of a review and re-engineering of the SHN Satellite Clinic approach and SHN utilization of Community Service Providers.

Specific Duties and Responsibilities:

The Program and Network Support Analyst who will work under the AUHC Senior Technical Advisor is expected to undertake the follow tasks on an ongoing basis:

  • Work with the Senior Technical Advisor or his designate to establish data collection strategies, approaches and processes for the network optimization intervention;
  • Analyze research, programmatic data and SHN service statistics to look for trends;
  • Work with other SHN and AUHC staff to develop an approach for SHN Satellite Clinics and Community Service Providers;
  • Monitor SHN’s progress towards achieving network efficiency as a result of these two interventions, and others that AUHC and SHN develop, and
  • Develop draft presentations, program briefs, and working papers on data trends or results;

Experience and Qualifications:

  • A bachelor’s degree in social science or a relevant degree.
  • Ability to travel to all districts in Bangladesh approximately 60% of the time.
  • Familiarity with the health service delivery system in Bangladesh including public, private and NGO actors in the health service delivery space.
  • A demonstrated background in data analysis.
  • Ability to draft and complete written reports in English.

Location of Assignment

The location of this assignment is Dhaka, Bangladesh, with travel to the SHN clinics estimated to require 60% of the incumbent’s level of effort.

Apply Instruction

Please submit your CV to: bangladeshauhc@gmail.com by November 7, 2019. Please make the subject of your email: “Program and Network Analyst”. Candidates will be reviewed on a rolling basis until the positions are filled; early submission encouraged. No telephone inquiries please. Finalists will be contacted.

Company Information

Genetic Baro Bhuiyan
H-CWN (A) 3A, Road-49
Kemal Ataturk Avenue, Gulshan-2 Dhaka, Bangladesh

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