• Answer phone calls and handles customer inquiries related to Bank Products.
• Research required information using available resources and answer to customer queries.
• Manage and resolve customer complaints & requests.
• Provide customers with product and service information.
• Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.
• Identify and escalate priority issues Route calls to the appropriate resource.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures Complete after call works.

Additional Requirements

• Age 23 to 30 years

• Preference will be given those have experience.
• Not over 30 years of age as of January 01, 2025.
• Must have good interpersonal skills to understand customers concerns.
• Must be able to learn quickly to acquire the product & process knowledge related to service.
• Must also have good knowledge of computer operations and communications to use call center systems efficiently.
• Willing to work at the times required by call center management.
• Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
• Compensation & Other Benefits

  • Provident fund, Insurance, Gratuity

  Festival Bonus Allowance

  Workplace

  Work at office

  Employment Status

  Contractual

  Job Location

  Dhaka