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Post Name: Reservation and Ticketing Coordinator – Dhaka, Bangladesh

Published on: 23, Nov 2023

Application Deadline: 05 Dec, 2023

Vacancy: N/A

Description

We are recruiting for a Reservation & Ticketing Coordinator based in Dhaka, Bangladesh.

This role is responsible to Plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination. Act as an intermediary between the staff and Management.

Role Accountabilities:

• Handle customer requirement/request professionally ensuring minimum complaints..
• Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.
• Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.
• Prepare staff roster to ensure proper distribution of manpower
• Guide and support staff and keep them updated with relevant changes in the industry and QR products/ services.
• Brief and update SM regularly on any requests that require management approval.
• Investigate complaints to define and correct weak areas.
• Making Daily forecast for two weeks future flights.
• Support sales team to achieve budget target thru coordination with YIELD department for seats confirmations, flight upgrading and pricing issues (if any).
• Monitoring reservation/Ticketing department staff to maintain good customer service on Telephone and at the counter as per QR standard and policies.
• Final flight check after the regular PFC.
• Prepare multi type of reports as per higher management demand.
• Monitor and enforce QR uniform standards and guidelines for all uniformed staff.
• Good understanding of Qatar Airways Conditions of Carriage

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.  You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

To be successful in this role you will need.

• Bachelor’s Degree
• Specialist – minimum 5 years of job-related experience required
• Minimum 3 years at a Supervisory level in Airline industry.
• IT proficiency with Word/PowerPoint/Excel/Access
• Proven understanding of QR in-house CRS and Ticketing system (Amadeus)
• Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course – Preferred.
• Excellent spoken and written skill in English language.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Jobs Source: online

Apply Instruction

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Company Information

Qatar Airways  Dhaka, Dhaka, Bangladesh