The Response Director (RD) has primary responsibility for directing the Bangladesh Refugee Crisis Response from strategy to implementation, inclusive of performance and oversight of all aspects of the response.  She/he should develop and maintain an efficient, cohesive team, whilst ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

Key Deliverables:

• Response strategy is approved by all stake holders and is used to guide decision making around operational priorities and resources/capacities required to achieve them.
• Response strategy is aligned, as much as possible, with the NO strategy.
• Strategy implementation is monitored and progress reports shared with key stakeholders.
• Strategy is adjusted if necessary and transition plans in place in a timely manner.
• Organizational structure (aligned with EMS principles) established with approval of accountable executive.
• Workforce plan developed and approved by the accountable executive.
• Response is properly staffed to achieve the objectives of the response strategy.
• Performance management system, capacity building and staff care systems in place to ensure that staff are enabled to effectively perform their responsibilities.
• When required, plans are in place to transition response structures and staff into the NO structure.
• Staff are adequately informed of policies and decisions which affect them.
• PET and PCT properly informed about key aspects of the response and able to provide support to the response as required.
• Collaborative relationships maintained with key external stakeholders connected to the response.
• WV is properly engaged with relevant coordination mechanisms.
• World Vision’s response and policy positions are well understood by key stakeholders among the media, policy makers and the general public.
• Response is properly resourced and implemented to achieve its strategic goal and objectives.
• Advocacy is fully integrated into the response strategy and implementation plans.
• Appropriate MOUs, contracts and other documents are in place with partners and donors.
• Appropriate waivers are in place to facilitate timely implementation of the response operations.
• Response is implemented in alignment with relevant quality and accountability standards.
• Beneficiary accountability measures are in place to ensure that they are appropriately informed and participating in the response and any concerns/complaints are addressed.
• Programmes are implemented in a manner that has a measurable impact on the wellbeing of the beneficiaries while meeting donor agreements.
• Management decisions on programme implementation are properly informed by analysis of the context, risk factors, programme implementation and beneficiary feedback.
• Response has adequate financial and material resources to achieve its objectives. Should resources prove inadequate, plans are adjusted accordingly.
• Response funding and materials are managed in compliance with WV and external donor standards/policies as well as specific agreements with SOs.
• Response operations are adjusted as appropriate to address audit findings.
• Staff security is properly managed to ensure effective operations.
• Core security requirements are met.
• Response collaborates with other agencies to ensure operational safety and security.
• Information management system is established to facilitate decision making and reporting.
• Required reporting is provided to key stakeholders.
• Response strategy and operational plans incorporate best practices and lessons from previous responses.
• Lessons learned exercises undertaken in order to support continual improvement of this and future response.
• Innovative programmes and processes are facilitated/resourced within the response and documented for future use.
• Response staff have appropriate facilities, systems, equipment and supplies needed to undertake their work. Response equipment and supplies are managed in a manner that reflects good stewardship.
• Staff have a safe and appropriate housing.