bKash Ltd published a Job Circular

Recently bKash Ltd published a Job Circular. Bangladesh Citizen can be applied to this Job Circular. So if you built your career bKash Ltd can apply for this job. We will be given this Jobs all updated information here. Recently Dhaka, Chittagong, Mymensingh, Rangpur, Sylhet,Rajshahi, Khulna and Barishal  Devision All Department Job Circular publish.

You know bKash Ltd Circular published now. Those Who wants to join this requirement can be applied by this circular. We also will be published all information of this job. We also will be published bKash Ltd Job and more Got and non-govt job circular in Bangladesh.

Published on: 04 Feb, 2020

Application Deadline:  Feb 9, 2020

Vacancy: 1

Assistant Manager, bKash Center

Description

  • Ensure effective customer service from a regional bKash center
  • Ensuring Plans to develop and implement enriched customer service
  • Accumulate segment base customer feedback, complaints and query. Evaluate critical factors and provide feedback to service process for service improvement
  • Analyzing critical situations and take appropriate decisions for the best possible extended outcomes from customer service point of view
  • Monitor and follow-up received customer complaints escalation and share observations for serving process simplification
  • Create service awareness among customer by arranging customer meet in different region. Lead Ad-hoc based campaign activity and outdoor activities across the nation
  • Identify and implement strategies to improve quality of customer service, productivity and effectiveness
  • Identify development requirement for complain resolution and lead cross functional team for effective alignment
  • Demonstrate and advocate integrity and ethical behavior of center executives.
  • Embrace opportunities for increasing responsibilities and good working conditions that are health and safety conscious.
  • Undertaking considerable approaches with the complex and alarming customers for their complaints through investigating and resolving them as per guided progression.
  • Practice on the job leadership for developing internal Team Members & external operational stakeholders
  • Ensure operational excellence by coaching, mentoring and formal training policies, process & system to internal team. Tactically Set KPI and motivate team to achieve
  • Developing reporting sequence for specified business need and at the same time reorganizes accumulated reports for nominating the best solution for all bKash Centers.
  • Maintaining report classification for helping to develop or update customer service experience
  • Overall status reporting

Educational Qualification: Bachelor degree in any discipline

Employment Status: Full-time

Additional Requirements

  • Written & Verbal communication skill
  • Process Development skill
  • Self-initiated learning orientation
  • High degree of personal initiative and motivation, setting personal standards of excellence
  • Ability to listen, understand and respond appropriately when interacting with individuals groups
  • Strong leadership qualities and ability to coach others at various levels of the organization
  • Communication skills and proven time management aptitude is essential
  • Ability to maintain attention and complete assignments in time despite frequent stressful, emergency critical or unusual interruption.

Experience:

  • 5 to 7 year(s)
  • The applicants should have experience in the following area(s):
    Customer Care, Customer Service Management
  • The applicants should have experience in the following business area(s):
    Banks, Cellular Phone Operator

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Other Benefits: As Company Policy

Jobs Source: online

Apply Instruction

Apply

Company Information

bKash Ltd

Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206

Web : www.bkash.com

Note:

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