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Post Details: Issue Resolution Agent (IR Agent)

Vacancy: N/A

Published on: 21 Sep, 2024	Application Deadline: 30 Sep 2024
Experience: 1 to 2 years(Freshers are also encouraged to apply)	Salary: Tk. 14000 – 15000 (Monthly)
Location: Dhaka (Tejgaon)	Job Source: The Daily Prothom-Alo

Description

• Capture & verify the customer/sellers faced issue and to escalate to relevant responsible team/POC.
• Communicate with the customer/seller about raised issue with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Daraz brand image.
• Arranging the resolutions by coordinating with different operational or responsible team to solve the customers/seller’s issues within the SLA.
• Handle critical customers with effective and gentle communication skills.

Education

• Bachelor/Honors

Experience

• 1 to 2 years
• The applicants should have experience in the following business area(s):
  Call Center, E-commerce
• Freshers are also encouraged to apply.

Additional Requirements

• Age 21 to 37 years

• Strong communication skills both in English & Bangla.
• Should have typing speed 25 words per minute.
• Should have the ability to work under pressure.
• Good Communication skills.
• Candidates should have the mindset to work on roster basis.

Compensation & Other Benefits

Contract Extension is possible upon performance & requirement

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka (Tejgaon)

Jobs Source: online

Apply Instruction

Apply Now

Company Information

Daraz Bangladesh Ltd.

Address : Asfia Tower, House 76, Road 11, Block E, Banani, Dhaka

Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA

Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations – Daraz Express (known as DEX) – to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.

Application Procedure for Daraz Bangladesh Ltd.

To apply for those circular applicants needs to collect application form and send it to their address after that, Applicants need to get the application form and have to fill up with all the requirements with the exam fee of of first post and others posts fee the payment will have to pay by the system they asked for within the deadline  2024. Applicants need to send their from with 3 passport size photography and their educational certificates. After successfully applying the task they need to attend in the examination. And they have to select by the exam result. The conditions and details will be available the circular file.

Daraz Bangladesh Ltd. Job Circular 2024

To make career at the office of Daraz Bangladesh Ltd. applicants should apply for the job circular within the deadline they gave in their notice. The applicants requirements have given in the circular here. Read the job recruitment notice very carefully to apply for the job. To find every Daraz Bangladesh Ltd. job circular stay connected with our Facebook page and keep visiting our web page at https://jobsholders.com/. We always try to give you people all the 100% correct job news and notices. You guys can faith on us. Thank for being here.[ads1]