Various Jobs at ADDC | Abu Dhabi Distribution Company | UAE

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Various Jobs at ADDC

Jobs Details and Apply Method: Click Here

Operations Planning & Dispatch Division Manager

1. Role Objective

Lead the development of daily operational planning including the management of the network control centre and the dispatch and logistics of resources to planned and unplanned work requests.

2. Key Responsibilities/Accountabilities

Growth & Sustainability related :

·     Lead and manage employees in the Division in performing their delegated tasks

·     Lead and align the cascade of directorate’s goals into divisional goals, objectives and programs

·     Contribute to the development of overall Directorate and also develop Division’s operating expenses budgets including the manpower budget

·     Lead the preparation of reports on the overall performance of the Division

·     Lead the review of all periodic reports prepared by the Division to ensure that they are prepared in a timely manner

·     Lead and quality assure all services and work products delivered by the Division

·     Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the policies and procedures

·     Lead continuous improvement by introducing innovation and excellence in business processes aligned to leading practices and ADDC innovation and excellence frameworks

Customer related:

·     Lead all customer facing transactions in line with ADDC customer strategy resulting in higher satisfaction and timely delivery of services

·     Ensure that customer needs, problems and requests are recorded and addressed in a timely manner

·     Ensure the delivery of a world-class customer experience

·     Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed

Operational Excellence related:

·     Lead the review of daily demand requirements for water and electricity to ensure adequate supply to meet the requirements of all the regions of Abu Dhabi

·     Ensure that the variances between demand and supply based on operational capacity are addressed by planning contingency supply accordingly

·     Ensure that field operations staff are available to operate in the parts of the network which cannot be controlled through the control centre

·     Lead the operation of networks through the control centre to ensure that electricity / water supply meets operational plans

·     Manage protection, health and safety of operations and maintenance field staff during network activities through dispatching the relevant resources to de-energize assets as required

·     Lead the management and dispatch of operations & maintenance resources including heavy equipment, vehicles and related resources

·     Lead the provision of patrolling services to ensure that any public / third damage to ADDC’s distribution network (including water and electricity networks) is reported, investigated and rectified physically and financially through issuing penalties (as applicable)

·     Lead the management of insurance claims for cases of damage / theft in any part of ADDC’s distribution network

·     Lead minor connection works as assigned by Project Management Division

Performance Driven Organization related:

·     Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the policies and procedures

·     Promote cross functional collaboration across ADDC business units

·     Ensure availability of required resources to carry out all the tasks related to the Division

·     Communicate ADDC, directorate and division level strategic objectives to ensure team is aware and understands them

·     Promote ADDCs corporate culture and values through personal actions and coaching

·     Ensure timely completion of people performance management activities in the Division

·     Review (as a second / third level reviewer) and discuss with the appraiser, areas of concern, if any, and approve periodic performance appraisals of Divisional employees

·     Perform periodic performance appraisals for all direct reports

·     Lead the identification and recruitment of the required external experts, advisors, consultants, etc. needed to support Divisional goals, functions and activities

·     Lead the identification of the required skills and knowledge and nominate staff to attend appropriate training programs (in coordination with Talent Management department)

·     Lead the identification of technology needs to ensure that divisional processes are performed efficiently and cost effectively (in coordination with the IT department)

In addition to the above, the incumbent shall also perform all other duties assigned by line manager

Technical:

  • Contract Management
  • Demand Forecasting
  • Electricity Network Operations
  • Inspections
  • Maintenance Forecasting & Planning
  • Maintenance Plan Execution

. Qualifications & Experience

Preferred Qualifications:

·     Minimum of Bachelor’s degree in Engineering (Electrical or Mechanical) or equivalent

Preferred Experience:

·     Minimum of 10 years

Apply Now

Operations Technology Division

Manage and develop the operational computing systems, SCADA hardware and communication systems that are used by DCC/DMS for real-time monitoring, control, metering and settlement operations

Key Responsibilities/Accountabilities

Growth & Sustainability related :

• Lead and manage employees in the Division in performing their delegated tasks

• Lead and align the cascade of directorate’s goals into divisional goals, objectives and programs

• Contribute to the development of overall Directorate and also develop Division’s operating expenses budgets including the manpower budget

• Lead the preparation of reports on the overall performance of the Division

• Lead the review of all periodic reports prepared by the Division to ensure that they are prepared in a timely manner

• Lead and quality assure all services and work products delivered by the Division

• Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the policies and procedures

• Lead continuous improvement by introducing innovation and excellence in business processes aligned to leading practices and ADDC innovation and excellence frameworks

Customer related:

• Lead all customer facing transactions in line with ADDC customer strategy resulting in higher satisfaction and timely delivery of services

• Ensure that customer needs, problems and requests are recorded and addressed in a timely manner

• Ensure the delivery of a world-class customer experience

• Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed

Operational Excellence related:

• Support and maintain SCADA and communication system

• Manage the gathering, processing & reporting of operational and financial information to satisfy ADDC’s license obligations

• Coordinate the interface with corporate SCADA & Communication infrastructure of business applications to ensure corporate strategies, standards, policies and procedures are applied where applicable

• Coordination of regulatory audits and annual submissions information

• Support the evaluation of new technology options, assess these are per DCC’s needs and give appropriate advice and recommendations to DCC management

• Participate in tender document preparation , technical evaluation and ensure that projects related to SCADA department are one according ADDC standards

• Facilitating the development of a strong relationship with the Asset Management Directorate, Connection Services Division and the Project

• Delivery Division to help develop strong, cross-directorate working and the development of an effective organisation

Performance Driven Organization related:

• Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the policies and procedures

• Promote cross functional collaboration across ADDC business units

• Ensure availability of required resources to carry out all the tasks related to the Division

• Communicate ADDC, directorate and division level strategic objectives to ensure team is aware and understands them

• Promote ADDCs corporate culture and values through personal actions and coaching

• Ensure timely completion of people performance management activities in the Division

• Review (as a second / third level reviewer) and discuss with the appraiser, areas of concern, if any, and approve periodic performance appraisals of Divisional employees

• Perform periodic performance appraisals for all direct reports

• Lead the identification and recruitment of the required external experts, advisors, consultants, etc. needed to support Divisional goals, functions and activities

• Lead the identification of the required skills and knowledge and nominate staff to attend appropriate training programs (in coordination with Talent Management department)

• Lead the identification of technology needs to ensure that divisional processes are performed efficiently and cost effectively (in coordination with the IT department)

In addition to the above, the incumbent shall also perform all other duties assigned by line manager

Technical:

• Knowledge of SCADA systems

• Data Governance / Asset Data Management

• Data Security & Integrity

• User Support

. Qualifications & Experience

Preferred Qualifications:

·     Minimum of Bachelor’s degree in Engineering (electronics or computers) or equivalent

Preferred Experience:

·     Minimum of 10 years

Apply Now

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