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Post Name: Executive (Customer Service)

Published on: 08 Aug, 2022

Application Deadline: 7 Sep 2022

Vacancy: N/A

Description

• Manage front office, visitors and showroom queries/message.
• Communicate with customers in an informative manner, in keeping with the brand’s voice and tone
• Identify customers’ needs, clarify information and provide solutions and/or alternatives.
• Quick response to customer inquiries and requests.
• Respond to customer inquiries on our Facebook and social media platforms on a regular basis.
• Keep records of all conversations in the database in a comprehensive way
• Manage large volume calls in a timely manner.
• Prepare & submit a daily reports on incoming and outgoing call
• Deliver extraordinary customer care by responding to questions concerning customer concerns
• Consult with Customers while they share their problems through Feedback & other online media and provide a proper solution
• Suggesting to customer’s problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system
• Submit Customer feedback report to the management monthly basis.
• Other related task assigned by the management.

Educational Qualification: