Eco-Social Development Organization (ESDO) New Job Circular

July 13, 2022

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Eco-Social Development Organization (ESDO) Job Circular 2022 has published from its official website and bd jobs portal website. Their authority new vacancy notice. career opportunity. admit card download. exam result at https://jobsholders.com. Non-government bank jobs are very attractive jobs here for all unemployed people. Eco-Social Development Organization (ESDO) jobs convert to an image file.

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Post Name: Help Desk Assistant MEAL

Published on: 13 July, 2022

Application Deadline: 19 Jul 2022

Vacancy: N/A

Description

In line with the continuous support to ESDO beneficiaries; and how to use the complaints mechanisms can be shared with Refugee through feedback box, help desk, household visit, group discussions, placing banners, Hot line number sharing at project sites and other appropriate means which provides coordination and technical support to agencies that are establishing Information across the Rohingya Refugee Camps. ESDO’s formal feedback mechanism for the affected population, the general public and all relevant stakeholders, is the Complaints and Response Mechanism (CRM).
Ensure The post holder will equally support the monitoring and evaluation components of the project supporting the team to develop and utilise different tools, maintain and update register to track each specific complaints and report to the line manager.
Liaises with:
The Helpdesk Assistant-MEAL will work closely with the volunteers as they have to visit beneficiaries at their household. They will work under the direct supervision of Camp Supervisors. Supervisors will take all precautions to ensure the process as the nature of the work is very sensitive.
The Helpdesk Assistant-MEAL will receive complete technical support from MEAL. They willwork closely with the MEAL team in supporting to the programme to ensure the project receives necessary support from the support teams.
Main duties & responsibilities:
Establish Helpdesk systems and proficient in using the tools
Establish Helpdesk System in the facility and setting up a functional Helpdesk for beneficiaries at facility level
Ensuring that the Helpdesk system works and feedback is received. Confidentiality and security issues must be maintained.
Counselling and messaging to beneficiaries; ensure that the Communication with Community common vision is understood and implemented. Ensure assistance and Accountability services to the project participants. Make sure participants understand that their reporting privacy is well maintained
Receive complaints, and document them according to the prescribed format and ESDO policy; Complain must be written on behalf of the participant at facility or HH level maintaining confidentiality. Maintain CFRM register and ensure CFRM database with confidentiality
Counselling and follow-up at HH/community level where needed
Service mapping of every existing service providers on catchment area and for any non-ESDO related issues refer to the nearest relevant service provider/ info-hub
Work closely with the volunteers to follow-up the raised feedbacks from beneficiaries and make our service more convenient for beneficiaries
Online data collection on DDG, ONA or KoBo of any assessment or study lead by MEAL team
Collect success or case study of ESDO services
Participate camp level Accountability/ info-hub coordination meeting as ESDO representatives
The Assistant will receive complaints, and document them according to the prescribed format and ESDO policy.
Expertise on CHS and other ESDO policies to ensure quality service and accountability
Provide technical advice and support to the participants through Helpdesk
An important aspect of accountability to beneficiaries is allowing for feedback and complaints in relation to matters including the implementation of Programmes and the conduct of ESDO staff , to be channelled to ESDO in a safe and accessible manner.
Disseminate the Joint Communication Feedback System Protocol for Helpdesk and provide necessary advice about its use, including the principals of collecting and responding to complaints. Advocate for site management over sight in all site level feedback and complaints mechanisms.
Conduct household visits to reach farthest place and inclusive groups
Receive technical support from MEAL Specialist-Accountability to embed CRM mechanisms in each sector/programming area and administrative support from Program to ensure the smooth run of the operation.
Produce assistance to reports on ESDO complaint/feedback trends, response procedures, and other Accountability related issues
Any assignment by the supervisor have to perform as a priority basis
Basic Concept on Helpdesk service
Make sure beneficiaries understands that their privacy is well reserved and ESDO will not reveal their identity to anyone
Assist beneficiaries to form complain who cannot wright
The complaint must be written behalf of the beneficiaries at their house hold.
ESDO welcomes complaints to ensure continuous improvement
Information and experience sharing of barrier for people accessing CRM
To establish processes for linking analysis of community feedback data, the Assistant will work with MEAL team, respective supervisor will ensure the security and administrative procedures.
The Helpdesk Assistant are strictly prohibited to consolidate, analyse and produceany report on regarding feedback or complaints
ESDO’s approach to accountability is based on the four pillars of: 1) information sharing; 2) participation; 3) feedback mechanisms; and 4) continual learning
Findings and Reporting
If neededHelpdesk Assistant will process any relevant report under the direct supervision or instructions by the Concern World Wide Emergency Director.
Coordination and communication:
Participate in Camp level coordination with other stakeholders supporting similar initiatives and highlighting ESDO works as well as picking best practices for adoption with ESDO programming.
Support the MEAL-Team to identification appropriate beneficiaries and ensure database for better communication and assist in planning kick-off workshop where applicable.
Ensuring that the CHS standard of accountability
HelpdeskAssistant is accountable to the Emergency Director, ConcernWorldwide Bangladesh all Project for performance under Cox’s Bazar district. Feedback from project participants along with feedback from colleagues, together with the impact of the M&E system of the project will be used as the main means of assessing performance of this position holder.
Promote and ensure compliance with the requirements of ESDO’s Programme Participants Protection Policy (P4) and Humanitarian Accountability Partnership standards to ensure maximum protection to programme beneficiaries
Any other tasks as specified by the Emergency Director

Graduation in any subject from any registered institution

Experience Requirements

At least 1 year(s)

Additional Requirements

Age at most 45 years
Only females are allowed to apply
At least 1 Year Experience working in the Rohingya Response
Experience on conducting HH visit, group sessions and any other effective way to communicate
Expert on Chittagonian dialect
ESDO does not tolerate any child abuse. So, if you have any history of child abuse in organization or personal life please abstains from apply here. After your selection or between the service period if we found any misinformation, we will take legal action as per organization rules and county law.
ESDO does not tolerate any gender abuse. So if you have any history of gender abuse in organization or personal life please abstains from apply here. After your selection or between the service period if we found any misinformation, we will take legal action as per organization rules and county law.
ESDO does not tolerate any kind of extremism/terrorism. So if you have any history of extremism/terrorism in organization or personal life please abstains from apply here. After your selection or between the service period if we found any misinformation, we will take legal action as per organization rules and county law.
ESDO does not tolerate any corruption. So if you have any history of corruption in organization or personal life please abstains from apply here. After your selection or between the service period if we found any misinformation, we will take legal action as per organization rules and county law.

Job Location

Cox’s Bazar (Teknaf)

Salary

Tk. 34350 (Monthly)

Jobs Source: online

Apply Instruction

Interested candidates are requested to submit their resume (Download the CV format from www.esdo.net.bd) with cover letter to APC-HR, Human Resources Department, Eco-Social Development Organization (ESDO), Collegepara (Gobindanagar), Thakurgaon-5100 Bangladeshalong with recent Passport size Photo, photocopy of all academic and experience certificates, NID card (Color print) /Citizenship certificate including two references. Applications should reach within 19/07/2022 by post or Currier or hand to hand delivery to: HR Officer, INMTP, Eco-Social Development Organization (ESDO), ESDO Office, West Sikder Para, South of Hnila Bus Station, Beside Arkan Road, Teknaf, Cox’s Bazar, Bangladesh.

Only shortlisted applicants will be contacted and called for interview.
Equal opportunity, promoting women & children rights is mandate of ESDO.

Company Information

Eco-Social Development Organization (ESDO)

Address : Collegepara (Gobindanagar), Thakurgaon-5100 Bangladesh

Web : www.esdo.net.bd

Application Procedure for Eco-Social Development Organization (ESDO)

To apply for those circular applicants needs to collect application form and send it to their address after that, Applicants need to get the application form and have to fill up with all the requirements with the exam fee of of first post and others posts fee the payment will have to pay by the system they asked for within the deadline 2021. Otherwise it will be not applicable. Applicants need to send their from with 3 passport size photography and their educational certificates. After successfully applying the task they need to attend in the examination. And they have to select by the exam result. The conditions and details will be available the circular file.

Eco-Social Development Organization (ESDO) Job Circular 2022

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